What information we collect about you
Information you provide to us
General: We may collect information about you, including but not limited to Personal Information, when you provide it to us in the course of requesting, purchasing, registering, renewing, transferring and/or viewing the Pool Site, Platform, TLD(s) or Domain Name(s), or otherwise provide it directly to us.
Account and Profile Information: We may collect information about you when you reserve, purchase, register, use, mint, use our custody services, transfer, sell, maintain, renew, assign, allocate and/or receive payment for or related to any TLD or Domain Name, or create or modify your profile, set preferences, make purchases or receive payment.
Content you provide through our products or services: When you use our products or services you may be providing us with Personal Information. For example when you send or receive email or provide Platform account information, we may collect and store this personal data in the course of providing you with the products or services. Personal Information which you disclose in an online public space provided by us, is available to anyone else who visits that space. We cannot safeguard your privacy in respect of any information which you publicly disclose in such online locations.
TLD or Domain Name Registration: In certain jurisdictions or pursuant to certain third party policies, Personal Information provided in the course of registering, renewing and/or maintaining a TLD or Domain Name, may be or may be required to be, made available to the public. The TLD or Domain Name registration or renewal information which you provide may be hosted by us and provided to the public in accordance with all applicable Policies, which may vary by TLD, Domain Name, registrant type, and jurisdiction.
Information you provide through our support channels: The products or services may also include our customer support, where you may choose to submit information regarding an issue which you are experiencing with a product, service, TLD or Domain Name or where you may ask a question in connection with the products or services. Whether you designate yourself as a technical contact, open a support ticket, speak to one of our representatives directly or otherwise engage with our support team, you may be asked to provide Personal Information, such as contact information, a summary of the problem or issue which you are experiencing, and/or documentation, screenshots or information that would be helpful in resolving the issue.
Payment Information: You might provide payment information, including without limitation payment card details or bank wire details, which we collect via secure payment processing services.
Information we collect automatically when you use our products or services
We collect certain information about you when you use our products or services, including browsing our websites and taking certain actions within the Platform and/or the products or services.
Your use of the products or services: We may keep track of certain information about you when you visit and interact with any products or services offered by or through the Platform. This information includes the features you use; the links you click on; and, frequently used search terms.
Device and Connection Information: We may collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages. We use your IP address and/or country preference in order to approximate your location to provide you with a better experience.
How we use your Personal Information
We may share certain information about you with those of our service providers or vendors who are responsible for performing other necessary services that you require as part of the provision of our products or services.
Delivering, improving, updating and enhancing the products or services we provide to you: We use information about you for purposes of monitoring and improving our internal operations, as well as to ensure that we properly perform the products or services you have requested. We also use the information we collect to monitor and improve our internal operations, as well as to improve the experience of users on the Platform. For example, we may correlate website traffic information with data about individual users. We may also break down overall usage statistics according to customers' names, browser types, and MIME types by reading this information from the browser string (information contained in every user's browser).
Compliance with legal, regulatory and law enforcement requests: We will not share such information with other third parties, except in response to formal requests (e.g., subpoena, court order, or other statutory or law enforcement requests) made in connection with disputes, litigation, arbitration, or criminal proceedings or investigations, relating to a TLD or Domain Name registration or the products or services which we provide.
We may also share your Personal Information with third parties with which we have partnered to allow you to integrate their services into our own products or services, and with trusted third party service providers as necessary for them to perform services on our behalf, such as:
- Processing credit card payments
- Performing analysis of our products or services and customers demographics
- Communicating with you, such as by way email or survey delivery
- Customer relationship management
Communicating with you: We may contact you directly or through a third party service provider regarding products or services you have signed up for or purchased from us, as necessary to deliver transactional or Service related communications. We may also contact you with offers for additional products or services we think you’ll find valuable pursuant to your consent which may have been provided as part of the registration or sign-up process, or where otherwise permitted. These contacts may include email and telephone calls. You may also update your subscription preferences with respect to receiving communications from us and/or our partners by signing into your account and visiting the “Account Settings” page. You may opt out of receiving information from us simply by notifying us of your desire in accordance with the opt-out instructions contained in any information message you receive from us. Note, however, that in order to fulfill our service obligations to you, we must continue sending you notices and other important information affecting your account or products or services.
Transfer of Personal Information abroad: If you utilize our products or services from a country other than the country where our servers are located, your communications with us may result in transferring your Personal Information across international borders.
Targeted advertisements. Targeted ads or interest-based offers may be presented to you based on your activities on our webpages, and other websites, and based on the products or services you currently use. These offers may display as varying product banners presented to you while browsing. We also may partner with third parties to manage our advertising on our webpages and other websites. Our third party partners may use technologies such as cookies to gather information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness.
How you can access, control, and correct your Personal Information
You have the right to access, update, and correct any inaccuracies in your Personal Information that we control.
To ensure you receive the information you need and that your privacy is protected, please be sure to regularly update your contact and billing information. You can update all account-related information through our Platform.
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account and visit “Account Settings.” It is important to always keep your contact information up to date to make certain you’re receiving correspondence at the correct email address.
Blockchain Data.All data published to any blockchain is PUBLICLY AVAILABLE information. Notwithstanding any privacy-related laws or regulations to the contrary, we will not and cannot delete any data you have provided to us which is subsequently recorded to the blockchain or any other distributed decentralized storage networks. You agree, to the extent you have instructed us, whether explicitly or implicitly (i.e., by submitting it to us through the Platform) to so-record such information, to hold us harmless and indemnify us as otherwise stated in the TLD and Domain Name Agreement for any claims or damages founded upon the publication of and/or the inability to delete such information.
How we store and secure information we collect
We follow generally accepted standards to store and protect the Personal Information and data which we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We sell security products such as SSL, Privacy Protection, Expiry Protection and Ownership Protection that help you protect your assets, Personal Information and products and services. To supplement our products or services, we frequently publish blog articles or support center articles on data protection and security.
We retain Personal Information only for as long as necessary to provide the products or services you have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to our business operations;
- for preserving, resolving, defending or enforcing our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records.
Account Closure and Data Deletion
You may request that your account be closed. All products and services must be canceled prior to closure. If there are any active products or services in the account, the account cannot be closed. You will no longer be able to log into your account after it is closed.
Upon closing your account, you may request that your Personal Information be deleted. It may take up to 30 days for account data to be deleted. After deletion, your account will be unrecoverable. We may however retain records of your Personal Information in our own records for business and legal purposes, to the extent permitted by applicable law.Changes to this Policy
If you are an individual resident of the European Economic Area (EEA), you may have the following data protection rights:
- If you wish to access, correct, update, or request deletion of your Personal Information, contact us at the information provided below.
- In addition, you can object to the processing of your Personal Information, ask us to restrict the processing of your Personal Information, or request portability of your Personal Information. Again, you can exercise these rights by contacting us at the information provided below.
- You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by contacting us at the information provided below.
- Similarly, if we have collected and process your Personal Information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your Personal Information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your Personal Information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. You may be required to identify yourself as a person to which the GDPR is applicable in order for us to extend GDPR-mandated privacy requirements to you, and Pool reserves it rights to deny provision of the products or services to you. If you are a resident of the EEA and believe we maintain your personal data subject to the General Data Protection Regulation (GDPR), you may find out more information, including about the complaint procedure,here;